Data Deletion Policy

Vortex OS and Vortex CRM are committed to protecting your privacy and ensuring you have control over your personal data. This Data Deletion Policy outlines the process for requesting the deletion of your account and associated personal information from our systems.

We believe that business owners and users should always have the right to remove their data from platforms they no longer wish to use, and we have built this process to make that as straightforward as possible.

To request deletion of your account and personal data, please send an email to support@vortexcrm.ai from the email address associated with your account.

Please include the following information in your request:

• Full Name — the name registered on your account
• Email Address — the primary email associated with your Vortex OS account
• Business Name — if applicable, the business or organization linked to the account
• Description — a brief description of the account or data you wish to have deleted

Incomplete requests may result in delays while we attempt to verify your identity and locate your account. Providing accurate information upfront helps us process your request more quickly.

To protect the security of your account and prevent unauthorized deletion requests, Vortex CRM may request identity verification before processing a deletion request.

Verification steps may include:

• Confirming ownership of the email address on file
• Answering security questions or confirming recent account activity
• Providing a government-issued ID or business documentation in rare cases

We take these precautions to ensure that only authorized individuals can request deletion of account data. Once verification is complete, we will proceed with the deletion process.

Upon approval and completion of the verification process, Vortex CRM will permanently delete the following categories of data associated with your account:

• User profile information — name, email, phone number, avatar, and other profile details
• Account records — login credentials, preferences, and account settings
• Connected social media tokens — OAuth tokens and permissions for Facebook, Instagram, LinkedIn, and other platforms
• Marketing platform integrations — connected ad accounts, campaign data, and analytics configurations
• Uploaded personal documents — files, images, and attachments uploaded to the platform, where legally permitted
• Communication history — messages, comments, and support tickets associated with your account

Data is deleted using secure methods that render it unrecoverable from our active systems. Backup copies are purged in accordance with our retention schedules.

Certain information may be retained even after an account deletion request when required by law or for legitimate business purposes. This retained data is stored securely and access is restricted to authorized personnel only.

Data that may be retained includes:

• Financial records — payment history, invoices, and billing records required for accounting and auditing
• Tax documentation — records necessary to comply with federal, state, and local tax regulations
• Fraud prevention records — information related to security incidents, abuse, or fraudulent activity
• Legal compliance records — data required to comply with subpoenas, court orders, or other legal obligations

When data is retained for legal or compliance reasons, it is not used for marketing, analytics, or any purpose other than satisfying the specific legal obligation that requires its retention.

Deletion requests are typically processed within 30 days of successful identity verification.

The exact timeline may vary depending on the complexity of your account, the volume of data to be reviewed, and any legal obligations that require extended retention. We will notify you via email once the deletion process has been completed.

During the processing period, your account may be deactivated to prevent further data generation while the deletion is being executed.

If you have questions about this Data Deletion Policy, need assistance with a deletion request, or wish to check the status of a pending deletion, please contact our support team:

Our support team is available to help you through every step of the deletion process and to answer any questions about what data will be removed or retained.

This Data Deletion Policy was last updated on June 2026.

We may update this policy from time to time to reflect changes in our data handling practices or legal requirements. When we make material changes, we will notify users through the platform or via email. Your continued use of Vortex OS after such changes constitutes acceptance of the updated policy.